10/29/2022 0 Comments Brinks security cost![]() ![]() I called Brinks and was transferred several times and their solution was extend your contract and we can lower your monthly rate. The memory on the cameras are limited and not comparable to my service I had with AT &T. My Bill also went up with Brinks and was told the monthly payment wouldn’t change when I switched over. I was getting messages on my phone constantly door lock jammed and now it won’t lock at all. My Yale door lock was replaced with a cheap Kwickset door lock that has given me problems from the start. ![]() When the technician from Brinks came out he also replaced my door lock because he said he couldn’t get it to work. From my understanding nothing was supposed to change except for the cameras. I received an email that Brinks would be replacing the services because they have 5G. I previously had AT&T DigitalLife for years. They want us to sign forms which state we will pay all kind of charges we are not responsible for. They would not accept an e-mail from us canceling service. We asked for a copy of a written signed contract to be sent to us which we never received. When we called, we were informed, for the first time, we have a contract and would have to pay until the end of the contract. The point of the complaint is they continued charging our credit card for July and August even though we were receiving no service. At the time, we did not know what our circumstances would be in Wisconsin and if we would need Brinks service in the future. We talked of our situation to several customer representatives to cancel our present service with the understanding we were leaving our equipment because the removal would damage the home. We called Brinks to cancel our service as of June 15, 2022. We are both in our 80's and needed to be closer to family. Kim died March 27, 2022, and we moved back to Wisconsin because of our health care and our age. Within the last few years, we lived in Arizona City, Arizona, taking care of our adult disabled son. We have been satisfied Brinks Home Security customers for many years. After reading multiple complaint about this very issue I called my bank to dispute the charge. Richardo took my C: # and told me he would call the next day to make sure I had received the emails. Then he said he would send it on his computer and I would get a follow up email on 9/9 and needed to respond to that in order to cancel. He waived the late fees and balance was 386.40 Gave him my cc #. I said I wanted to settle this right now. ( no email received in Mar.) I told him I wanted to cancel, he said I would have to pay the balance until my contract was up in Feb. ![]() I got Ricardo who again insisted I got an email in Mar. I called the next day 9/8 and again on hold but was eventually transferred to a supervisor. She could not resolve my questions or concerns and hung up. I asked to speak with a supervisor and was on hold again maybe 15 min. I began receiving calls 2-3 times a day and when I answered there was no response on the line. Next I received a bill in August requesting payment of arrears. He told me I might get a bill for the rest of my contract. I had not been able to use any of the equipment in my home after selling the home it was inially installed in.I was offered multiple upgrades and possible solutions. Called in Mar of 2022 and requested cancellation of contract. ![]()
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